STANDARD PRODUCTS:  For standard orders of "in stock" products (ie, no personalisation / engraving), your item will be shipped within 2 business days of your order and payment being received.  You will receive an email containing courier tracking details.  (Sometimes these end up in your Junk/Spam folder).

PERSONALISED PRODUCTS:  For personalised orders (ie, engraved / painted / custom pieces), we mock up drafts and send them through to you for checking prior to your order being made.  If you request changes, we will send you another draft. 

When we have received your "OK" to proceed it can take up to 3 weeks for the finished product to be made, assembled and shipped.
Once your order is completed and ready for shipping, we will send you through a "finished product" sneak pic and the courier tracking details for your order.  

If you need your item sooner, please do let us know - occasionally we can get urgent orders done within a few days.  Rush orders can sometimes incur a small fee. 



We accept most major credit/debit cards (Visa, Mastercard, Amex etc), along with ShopifyPay, Apple Pay and Google Pay.  

We also offer Afterpay.



We offer a flat rate of $7.99 for NZ-wide tracked shipping on most of our products (some are pick up only due to size. This will be mentioned in the product description). 

Additional shipping fees may apply to areas outside of the North and South Islands (ie, Waiheke and Chatham Islands).

Rural Shipping Fees also apply.

Pick up is available from our store, Shop 11/12 South City Shopping Center, 555 Colombo Street, Christchurch City. (Subway entrance, near the food court, opposite Cotton On)

Please be sure to select the correct shipping, pick up or delivery option when going through our check out. 


We do not have to give a refund if you change your mind about a purchase — so please choose carefully.  (We do assess this on a case-by-case basis, please get in touch with us to discuss as we may be able to exchange your purchase).

If the product you have purchased is faulty, we will provide either a replacement product or refund as required by the Consumer Guarantees Act.  However return shipping fees are not refundable.

By purchasing from Brooks & Co, you accept and acknowledge:

  • Discounted & sale items are final and cannot be returned or exchanged
  • Personalised items cannot be returned or refunded, unless they are deemed faulty by both the purchaser and Rogers Design & Create
  • If agreed, returned items must be in new condition and be returned in original packaging
  • If agreed, returned items must have no visible signs of wear or use

To initiate a refund for a faulty or damaged product, please email or phone to get in touch with us.  We will then give you instructions on how to return your faulty product to us.  

Further information can be found here: https://www.consumer.org.nz/articles/returns-and-refunds